If you would like to use any of the additional services that DHL Express offer, then the below instructions will assist with the setup required.

Neutral Delivery Service (NDS)

• Ensure an interface parameter with the name ‘NeutralDelivery’ and value ‘Y’ is added to the request

• Additional cost for using the service may be incurred per shipment

• See: https://mydhl.express.dhl/gb/en/ship/optional-services.html

Paperless Trade (PLT)

• Ensure ET Document Type field is set to ‘ETD Only’ for the countries that require it

• The restrictions with this are:

  • Not all countries permit paperless trade

  • PLT can only be used with certain products

  • PLT is only available for shipments up to a specific threshold declared value

  • Please contact DHL Express if further guidance regarding these restrictions is required

• Only certain combinations of Agent Service Code and Agent Special Service Code will be valid

  • e.g. for export using ‘Economy Select’ from the UK>>EU and Agent Service Code H and Agent Special Service Code I

  • Export using ‘Economy Select’ from EU>>GB and Agent Service Code H and Agent Special Service Code H

• Other required items in the Export node

  • IsDutiable must be set to ‘Y’

  • Currency, Value and TermsOfTrade must all be present

Note: Paperless Trade applies to international shipments only