Where is the Contact Name on the shipping label populated from?
The Contact Name for the recipient is populated from the Ship-to Name on the Consignment.
When the consignment is created, for each of the following tables the system finds the first non-blank entry and uses that.
Sales Shipments:
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Sales Shipment Header table, Contact field
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Sales Shipment Header table, Ship-to Name field
Sales Returns:
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Return Shipment Header table, Contact field
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Return Shipment Header table, Ship-to Name field
Transfer Shipments:
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Transfer Shipment Header table, Contact field
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Transfer Shipment Header table, Ship-to Name field
If the consignment is created from a Posted Warehouse Shipment header it uses the sales shipment header related to the first line of the Warehouse Shipment Header to obtain the Contact or the Ship-to Name.
For all three of the functions to return names, there is an event published to allow you to override this logic.