Within Clever Shipping Agent Integration, you have the option to also be able to generate a pre-paid Returns Label when Submitting the Consignment and creating the Shipment Label. The Returns Label can then be used by the Customer on the parcel if they need to send any goods back to you.
NOTE - A Returns Label can only be generated when using Sapient Royal Mail as the Shipping Agent.
On the Shipping Agent Card, when Sapient Royal Mail is being used, a new Returns FastTab will be displayed.
In the Default Returns Service Code Field, you can populate the default Shipping Agent Service to be used with Returns. This Service will then be used if a Source Document has been flagged as needing a Returns Label and will be automatically populated on the Consignment when it is created.
The Create Return Label Flag can then be manually Enabled on the Source Document, either the Sales Order or Warehouse Shipments Header, and then this flag will be automatically copied across onto the Consignment.
This Field can also be Enabled on the Consignment directly where required.
When this Field is Enabled and the Consignment is Submitted, a Returns Label will be also be automatically generated as well as the Shipment Label.
